Are you making these mistakes when rebooking clients? 

Have you ever finished a fantastic appointment, felt the client’s enthusiasm… and then watched them walk out without scheduling their next visit? It’s a missed opportunity for both you and them. Below are three common mistakes people make when trying to rebook clients on the spot—plus a proven, simple way to fix them.

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A lack of confidence 🤔

If you’re hesitant or sound unsure, clients may second-guess whether rebooking is really necessary. A confident tone conveys that you’re invested in their journey and want the best for them.

Not personalising the treatment 📝

Not everyone has the same routine or goals, and clients can sense a “one-size-fits-all” pitch. Failing to tailor the rebooking suggestion to their unique needs (and your brand style) can make the offer feel generic or pushy.

Not suggesting a specific timeframe 🗓️

Simply asking, “Would you like to rebook?” puts the burden on the client. Without a recommended slot or timeframe, they might procrastinate, forget, or look elsewhere. By suggesting a clear next step (“How does three weeks from now sound?”), you make the decision easy.

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